Reference

Open luna4d Privacy Policy Clearly

The luna4d Privacy Policy explains how we collect, use, protect and retain the details connected with your account, including phone verification and wallet records.

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HELP WITH REQUESTS

Switch To The Right Privacy Contact

When a privacy question affects your account, we keep the route close to the sign-in and cashier areas.

Account access help If you cannot reach your account after phone verification, contact our support route and describe the device, sign-in time and message shown. We use those details to separate an access issue from a request about personal data, without asking you to send a password.
Wallet record questions For DANA, OVO, GoPay or QRIS records, send the transaction reference and date rather than sharing a wallet PIN. We can check the account record, explain what we retain for reconciliation and direct a correction request to the right privacy contact.
Privacy change requests To request a copy, correction or eligible deletion, state the request plainly and use the account contact already connected with you. We may verify identity first, then confirm what action is possible under local law and when the request has been handled.
DATA HANDLING

Explore The Controls Behind This Policy

A privacy policy matters when it matches the way an account actually works. We connect each control to a practical event: opening an account, confirming a phone, signing in from a mobile…

Account details

We collect details you provide during account opening, including contact information and phone verification data. These details help us identify your account and send account-related responses. We do not need your password in a support message, so keep that credential private.

Device and login signals

A mobile or desktop sign-in can create records such as time, browser or device signals and security events. We use them to identify unusual access and protect the account. If a sign-in looks unfamiliar, mention the device path when contacting us.

Cookies and sessions

Cookies and similar session tools help keep your account path working between login, policy pages and the lobby. Some settings may affect how the site behaves. Our policy explains their purpose, and you can ask support which cookie-related record applies to your visit.

Wallet reconciliation

A DANA, OVO, GoPay, QRIS, bank transfer or virtual account reference may be linked to an account event so we can match status and receipts. We retain only what is needed for that purpose and do not ask for wallet PINs or full passwords.

Retention and deletion

We keep personal data for as long as needed for the stated account, security, support or record-matching purpose, subject to applicable legal duties. A deletion request does not automatically erase records that must remain for a lawful accounting or security reason.

Your privacy contact

You can ask for access, correction, clarification or an eligible deletion through our support contact path. Include your account contact and the specific record, such as a phone detail or QRIS reference. We verify ownership before revealing or changing personal data.

Ask About luna4d Privacy Policy

These Privacy Policy answers address the questions we expect from someone checking account access in Indonesia. If your situation involves a specific wallet reference, device event or phone number, use the support path with the smallest useful set of details. We will explain the next step without requesting your password.

The luna4d Privacy Policy covers account details, phone verification, login and device signals, cookies, support messages, wallet references and retention. It also explains how we use those records, how we protect them and how you can request access or correction where local law permits.

These wallet names may appear when an account event needs to be matched with a payment status or receipt. The Privacy Policy explains that we use the relevant reference for reconciliation and support. Never send a wallet PIN or account password when asking about DANA, OVO, GoPay or QRIS.

Contact our privacy support route using the account contact connected with you and state that you want an account-data copy. Name the category, such as phone verification, device access or wallet history. We verify ownership before sharing records and handle the request where local law permits.

Yes, you can request a correction by identifying the account detail and explaining what is inaccurate. A phone number or verification record may need an additional ownership check. We update eligible information after review under the Privacy Policy and applicable local law.

Cookies and session tools can help keep your mobile path connected between sign-in, policy pages and the lobby. The Privacy Policy describes their purpose and related controls. If a cookie setting changes your access, tell support which device and browser you used.

Retention depends on why the record exists, such as account security, support, payment reconciliation or a legal duty. The Privacy Policy does not promise one period for every record. You can ask us about a specific login, QRIS receipt or transfer reference.

No access or eligibility statement overrides local requirements. Use the Privacy Policy and account service where local law permits, because availability can depend on local law. If you are in Medan or another Indonesian city and have a question, contact us before sending personal documents.

Related Pages

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