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Open luna4d Legal terms before account access

luna4d Legal pages put our account terms, privacy approach, cookie use and access rules in one place for you to read before opening an account.

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LEGAL CONTACT PATH

Contact luna4d about a Legal request

A clear contact path helps you raise a Legal question without explaining the same issue repeatedly.

Account access Use the account support route when you cannot complete phone verification or reach the account area. Tell us whether the issue concerns login, eligibility or a detail change, and include only the account information needed to locate your request.
Privacy request Ask through account support when you want to know what personal details are linked to your account, request a correction, or ask how a record is used. We will direct the request to the relevant Legal contact path.
Payment record For a DANA, OVO, GoPay, QRIS, bank transfer or virtual account question, send the payment reference through the account support route. Do not post wallet credentials or full banking passwords in a message.
YOUR DATA CONTROLS

Browse privacy controls for your account

We handle this Legal area through practical account controls rather than broad promises. Your profile, phone verification status and transaction references are tied to the account action they help us identify.

Data collection

We collect details needed for account creation, phone verification, access checks and transaction matching. A DANA or QRIS reference, for example, may be used to identify a payment event without asking you to share your wallet password.

Cookie use

Cookies can help keep essential account pages working across your browser session. You can adjust browser cookie settings, although changing them may affect sign-in continuity or the way Legal pages load.

Account security

Your phone verification step helps connect account access to the details you provide. Protect your password, avoid sharing one-time codes, and contact account support if an access event does not match your own activity.

Record retention

We keep account and transaction records only as long as needed for the stated account, security or dispute purpose, subject to applicable requirements. A bank transfer or virtual account reference may remain linked to that record.

Change request

If your name, phone detail or another profile field is incorrect, use the account support route to request a change. Describe the correction clearly so we can compare it with the account record without collecting unrelated details.

Who to contact

Account support is the starting point for Legal questions about privacy, cookies, access, retention or payment records. Include the topic and account identifier, but never send a password, wallet PIN or complete banking credential.

Find Legal answers before opening an account

These Legal answers address the account questions we expect you to ask before using luna4d. They cover eligibility, personal details, cookies, payment references, security and requests for changes. Read the full terms linked on the account page when your situation depends on a specific location or account action. Access depends on local law.

luna4d Legal covers the terms for account access, privacy handling, cookies, security practices, record retention and contact requests. It also explains how payment references from DANA, OVO, GoPay, QRIS, bank transfer and virtual account activity may be connected to your account.

Access depends on local law. Before opening an account, check whether the service is available in your location and read the current Legal terms. If an access check stops you, use the account support route rather than attempting to bypass that restriction.

Phone verification helps us connect an account request to the contact detail you provide and helps protect the account from unauthorised access. Complete that step with your own details, keep any code private, and contact support if the verification result seems incorrect.

A payment reference may be used to match an account action or resolve a status question. This can include DANA, OVO, GoPay, QRIS, bank transfer and virtual account records. Send the reference through account support, never your wallet PIN or banking password.

Yes. Use the account support route and identify the profile field you believe is wrong, such as a phone detail or name. We may need enough account context to locate the record, but you should not include unrelated personal details in the request.

You can adjust cookie settings in your browser. Essential account pages may not work in the same way after certain cookies are blocked, so check the effect on sign-in and Legal page access. The cookie section explains the role of those files.

Start with the account support route and choose the Legal, privacy, cookie or access topic that matches your request. Include your account identifier and a short description. Do not send passwords, wallet PINs, one-time codes or complete banking credentials.

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